Why SERVPRO of South Kenosha

1/14/2020 (Permalink)

It's great to have all parties involved with the loss so we are all of the same page. We try our best to have minimal miscommunications.

Work Order Phases- Here is the breakdown of our protocol when a lead comes in.

Phase I: Initial inspection: Scope of work is generated. Conversation with all parties involved will be updated on what will need to happen in order to restore your property back to preloss condition. Once approved by the homeowner/business-owner, initial documents must be signed.  If you are filing an insurance claim the necessary approvals will need to be approved by your insurance carrier and then documented before mitigation can start. If you are not going through insurance, 50% down is required before mitigation can start. An agreed upon price will be discussed before down payment is required.

Phase II: Once approvals have been approved, the mitigation process will start. Based off the scope of work, services can include demolition, cleaning, pack-out, dumpster rental, pod rental, etc. Necessary drying equipment will be placed and monitored to ensure that the structure has met the recommended drying goals. Once drying goals have been met and the structure is dry, mitigation is complete. At this time any and all equipment will be removed from the property. Final documentation will need to be signed for the mitigation portion of this loss.

Phase III:  At this time, you may select a contractor of your choice to repair your property back to preloss condition. If you are inquiring to have SERVPRO of South Kenosha County do any repair work, an inspection and estimate will need to be scheduled, written, and submitted to all parties involved. No repairs will start until an agreed upon price is established with all parties. Once a contract is written and signed, 50% down payment will be collected before repairs can begin.

Sincerely, SERVPRO of South Kenosha County